Privacy Policy

We are a family owned and operated business.

Read carefully: This document is designed to inform TripLatina users, how their information classified as personal, will be collected, used and protected.

We are a family owned and operated business.

For TripLatina, it is a priority to ensure the privacy and security of its users' information. Therefore, this document aims to give due transparency to its users about how their data is used by TripLatina.

We are a family owned and operated business.

To make it easier to read and understand the provisions in this document, we present below a summary of the topics covered:

We are a family owned and operated business.

Who will treat your personal data, being the controller of your information?

TripLatina® - Ane & Norton Inovações em Entretenimento Ltda
CNPJ: 24.125.520 / 0001-99
Address: Avenida Teresópolis, 2255/510 / T2, Porto Alegre / RS, CEP 90870-001

What personal data will be processed through this website?

Data provided directly by the user to make the services contained on our website available.
Data collected automatically by TripLatina.

We are a family owned and operated business.

How long will we store your data for?

Your personal data will be automatically deleted by TripLatina when they are no longer useful for the purposes that motivated their supply and are no longer needed to fulfill any legal obligation.

What does TripLatina want by handling your data?

Use personal data to enter, respond or keep in touch before, during or after a registration made on this portal or application, as well as so that it is possible to perform the services contracted and reported in your service provision contract.
Use personal data for advertising purposes, such as sending information about events, new products, through direct mail, telephone and other means.

We are a family owned and operated business.

With whom will TripLatina share your personal data?

Suppliers of essential services for our activities (hotels, travel agency and / or operators, transfer operators, tour guides, travel insurance company, area company, among others; and government authorities / bodies due to legal, regulatory obligations or to comply with a specific court order.

We are a family owned and operated business.

What are your rights as a holder of personal data?

Confirmation of the existence of treatment, access, correction, among others.

We are a family owned and operated business.

How can I exercise my rights?

Your rights can be exercised through the e-mail address: liberdade@triplatina.tur.br

We are a family owned and operated business.

What are cookies and how do we use them?

Cookies are small files, placed and stored on the computer, smartphone or other internet device when the user visits a particular website. TripLatina uses several types of cookies and requests your authorization to use these tools.

How will we keep your data safe?

In order to ensure the security of your information, TripLatina uses hosting servers that are already in compliance with the LGPD.

Applicable legislation

This notice was prepared for special compliance with Legislation No. 13,709 / 2018 (General Law for the Protection of Personal Data “LGPD”); nº 12,965 / 2014 (Marco Civil da Internet); and No. 8,078 / 1990 (Consumer Protection Code), without prejudice to compliance with the other applicable laws for the activities provided by TripLatina.

1. WHAT DATA DO WE USE

TripLatina respects your privacy. Any information you provide to us will be treated with the highest level of care and security, being used only in accordance with the limits set out in this document. And under no circumstances is the information collected by TripLatina.

We are a family owned and operated business.

In the process of registering the website and the application, so that we can send communications about products and offers, we collect your full name, e-mail, telephone number, CPF, RG, complete address with zip code.

TripLatina will be able to collect the information actively entered by you, "User", at the time of contact or registration, and also information collected automatically, when using our services, such as, for example, data linked to your connection, such as: address IP, date, time, device used, consumption data and usage habits, among other information.

Thus, there is the treatment of two types of personal data: (a) those provided by the future user or user (user); and (b) those collected automatically by TripLatina.

(a) Personal data provided by the user: TripLatina collects all personal data entered or forwarded actively by the user when registering on our portal or app. Are they:

• Full name;

• Cell phone with user's area code;

• Personal email;

• Identity Card Number (RG);

• Individual taxpayer registration number (CPF);

• Full address with zip code;

• Date of birth;

• Emergency contact (name and phone with area code);

• Meal preferences;

• Data as medical information, just for guidance regarding our travels;

Regardless of what personal data is actively provided by the user, we will only make use of those that are actually relevant and necessary to achieve the stated purposes; and

(b) Data collected automatically: TripLatina also collects a series of information automatically, such as:

• Characteristics of the access device and / or browser;

• Internet protocol (IP) with date and time;

• Origin of the internet protocol (IP);

• Device identification;

• Information on clicks and pages accessed;

• Search terms entered on our pages and / or applications;

For such collection, some standard technologies are used, such as cookies, pixel tags, and local shared objects, which are used for the purpose of improving your browsing experience in our services, according to your habits and preferences. your preferences.

TripLatina, as a rule, for the general purposes set forth here, does not carry out the processing of personal data defined as sensitive by the LGPD, understood as those related to: racial or ethnic origin, religious belief, political opinion, union membership or organization religious, philosophical or political, or sexual life, genetic or biometric data. We may process the data of children or adolescents for the provision of services. TripLatina undertakes to treat such personal data in the best interest of the child or adolescent and exclusively for the performance of the contract. If the data provided is data from children, you, as legal guardian, consent, at the time of entering the data and signing the contract term, as expressly stated in such document, with the treatment of the child's data by TripLatina, to allow the adequate provision of services under the contract and we will carry out the treatment of this information based on the other authorizing hypotheses brought by the LGPD.

2. HOW WE USE THE DATA

TripLatina uses all the information collected via filling out the registration, inserted by the user on this website, or automatically for the following purposes: (i) to fulfill the purpose for which you provided the information; (ii) expand our marketing offers and advertise products and services that may be of interest to you; (iii) to personalize and increasingly improve our products and services.

Users' information may be used in other services provided directly by TripLatina, respecting the purposes exposed to the User and the authorization previously granted, when there is a legal requirement for its collection.

TripLatina, in some cases, may also process personal data when necessary to comply with a legal or regulatory obligation or regular exercise of rights in judicial, administrative or arbitration proceedings.

TripLatina does not sell or distribute the information disclosed to it.

In addition, TripLatina will also be able to process personal data based on your legitimate interest, always within the limit of your expectation, and never to the detriment of your fundamental interests, rights and freedoms.

In addition, the information collected may, upon prior collection of your authorization, be used for advertising purposes, such as for sending communications and news that are of interest to you.

If you feel uncomfortable and do not wish to receive any information from advertising triplatinum, you may, at any time, contact us through e-mail privacidade@TripLatina.com.br expressing its opposition.

We are a family owned and operated business.

3. WITH WHOM WE SHARE THE DATA

We are a family owned and operated business.

As you know, TripLatina intermediates services between the user and countless suppliers from different branches with whom we have partnerships. Such suppliers can be airlines, car rental companies, hotels around the world, parks, companies that provide services for receiving and directing the user at the location of the trip, among others .

For this purpose, your information may be shared with some of our partner companies, in Brazil and abroad.

Thus, TripLatina may share your personal information with these third parties or other business partners necessary for the purpose of providing services. Said sharing occurs based on the following criteria and for the purposes described below:

• Financial services for the purpose of financial intermediation of payment via credit card and / or via bank slip at the time of contracting;

• Service providers for the purpose of providing software and other information technology systems that assist in the provision of services and administrative management;

• Suppliers necessary for the provision of services, such as hotels, airlines, rental companies, agencies and / or tour operators, and others, depending on the package contracted by each user. There is an intense sharing of data with such suppliers that is essential to enable the provision of services to the user. The user must be informed by TripLatina that his sensitive data may be shared with such suppliers in the event of a refund request that such sharing is necessary for such refund;

• Value-added service providers that you can purchase (for example, travel insurance).

TripLatina has no control over the data protection practices that these suppliers required for the provision of services and added value have. Therefore, it is recommended that you check the respective privacy policies to understand how these suppliers will treat your personal data.

In addition to the above providers, TripLatina may use third party service providers to help offer its own services. In this case, such providers will not have any decision-making power over personal information that they process on our behalf independently.

TripLatina may share the user's personal data with third parties (including government agencies) in order to respond to investigations, legal actions, lawsuits or to investigate, prevent or take action on illegal activities, suspected fraud or situations involving potential threats physical security of any person or if otherwise required by law.

If TripLatina is involved in a merger, acquisition or sale of all or part of its assets, the user's personal data may be shared with the acquiring company or person. In circumstances in which the identity of the controller of personal data changes as a result of any transaction, the User will be notified of any choices he may have about his personal data.

4. HOW WE KEEP YOUR PERSONAL DATA SECURE

Any information provided by the User will be collected and stored in accordance with the strictest security standards.

Access to the information collected is restricted to employees and authorized persons. Those who misuse this information, in violation of this Privacy and Information Security Policy, will be subject to appropriate administrative, disciplinary and legal sanctions.

Although TripLatina does its best to preserve your privacy and protect your personal data, no transmission of information is completely secure, so TripLatina cannot fully guarantee that all information you receive and / or send is not the target of unauthorized access by means of methods developed to obtain information improperly, such as technical failures, viruses or invasions of the Site's database.

TripLatina is not responsible for any other website that can be accessed from ours, and there is no link between such addresses.

5. RETENTION OF COLLECTED INFORMATION

We are a family owned and operated business.

In order to protect the privacy of its users, the personal data processed by TripLatina will be deleted when they are no longer useful for the purposes for which they were collected, or when the user requests its deletion, unless the maintenance of the data is expressly authorized by law or applicable regulation.

User information may be kept for compliance with legal or regulatory obligation, transfer to a third party - as long as the data processing requirements are respected - and exclusive use of TripLatina, including for the exercise of their rights in judicial or administrative proceedings.

6. THE RIGHTS OF THE USER AS THE HOLDER OF PERSONAL DATA:

The User will have certain rights in relation to his personal data. Such rights include, but are not limited to:

We are a family owned and operated business.

• Confirmation of the existence of personal data processing. Upon request, TripLatina will grant the User the confirmation of the existence of personal data processing, under the terms of the applicable legislation;

• Access to personal data. The user may request access to their personal data collected and stored by TripLatina. When the treatment is justified in the user's consent or in the execution of the contract, the user may also request a full electronic copy of his personal data in a format that allows its subsequent use;

• Correction of incomplete, inaccurate or outdated data. TripLatina has an interest in keeping personal data accurate and up to date. The user also has the responsibility to ensure that changes in personal circumstances are notified to Travel Agencies, who must subsequently inform us, thus guaranteeing the quality of personal data;

• Information on shared use of data. Information on the sharing of personal data can be found in this Privacy Policy. TripLatina is available to the user for further clarification;

• Elimination of personal data. The user will be able to request the elimination of personal data that has been collected by TripLatina from his consent, at any time, through free and facilitated manifestation. The elimination of personal data can only be complete for personal data that are not necessary for TripLatina to comply with legal, contractual obligations, to protect its legitimate interest and in the other legally admitted cases. IMPORTANT: Even after requesting data deletion, we will keep your profile information and other data used in the application confidentially and in accordance with the legislation and this Privacy Policy. Even if you request the deletion of your data, some data necessary for the audit of the documents you signed can still be kept, in which case the account will be blocked so that no one can access it and it will be removed from all listings of TripLatina users and prevented from receiving notification emails or any other form of contact, however this data that may be audited will continue to be stored in TripLatina for eventual auditing, expertise and other legal purposes.

• Revocation of consent. The user can, at any time, request the revocation of this consent, by requesting via email or correspondence to TripLatina;

• Complaint to the Authority. The user has the right to submit a complaint to the National Data Protection Authority - ANPD or to another competent body if he considers that the treatment of his personal data violates any provision of the applicable law.

For more information about the User Rights or to exercise any of these rights, the user can contact the Data Protection team through the e-mail privacy@triplatina.tur.br .

7. LEGISLATION AND JURISDICTION

We are a family owned and operated business.

This Policy will be interpreted according to the Brazilian legislation, in the Portuguese language, especially the LGPD.

We are a family owned and operated business.

8. CHANGES TO OUR PRIVACY POLICY:

We are a family owned and operated business.

TripLatina reserves the right, in its sole discretion, to modify, alter, add or remove parts of this policy at any time. We recommend that you check this policy each time you browse the TripLatina website.

This Privacy Policy was last amended and posted on our websites on October 24, 2020.

Version 1.0 privacy and data protection policy

We are a family owned and operated business.

We are a family owned and operated business.